If you wish to use the VoxHub service with connectivity that is not supplied by us or our network partners then here is an important checklist for you. This is generally only possible for home offices where it is overkill having a dedicated connection from us or for when we cannot supply a connection such as overseas / serviced offices.
Connectivity Checklist
Select a Reliable Provider
Get a Static IP Address
Use a Supported Router
Check available capacity
Use wired networking
Use a dedicated connection for VoxHub service
We think it is worth avoiding free or budget ISPs for home connections where you want to use VoxHub. These ISP's have different priorities when delivering their service and whilst you may have a good experience with general Internet usage, voice is more sensitive to congestion and latency.
Supported Routers
Netgear DG834 models
Draytek 2820 models
Cisco 85X, 87X, 1841, 2811 models
These models of routers are supplied and supported by us. Whilst many other routers might be compatible with our service we can only guarantee those that we verify in our testing suite.
If you wish to use VoxHub over an existing high capacity leased line then this is entirely possible. We would however verify the connection with you before proceeding with the service.
VoxHub reserve the right to not provide service when the connectivity is not supplied by us and where the quality of service cannot be guaranteed.
