The VoxHub service includes many advanced call features built-in to the service. In some cases these features are used from the phone such as call transfer whilst other features such as hunt groups are set-up using our coordinator interface where you can define exactly how you want your phones to ring.
This is not a complete list of features and so if you want to ask us about something you dont see here or need more information give our team a call on 020 3030 3030
Click on any of the terms below for a pop-up description.
Call Transfer
Calls can be transfered to any of your phones even if they are located at another location over the Internet.
Call Pickup
Calls can be picked up from other phones in the same call group.
Call Parking
Calls can be parked and then picked up from any of your phones.
Call Waiting
Calls waiting is supported. Some models of phone will display details of the waiting call
Music On Hold
When calls are on hold for example during transfers, parking or call queues, music on hold will be played to the caller.
Your can upload your own music or purchase from our prerecorded catalogue.
Voicemail
All extensions in VoxHub can have voicemail for individuals or teams.
Voicemail can be turned on and off using the VoxHub control panel.
Email can be sent via email, picked up by phone or both.
Call Redirect
Calls to your incoming numbers and extensions can be redirected to other extensions or external numbers.
This can be done on a per extension basis.
Programmable Dialplans
Extensions can be created that have a sequence of actions. This can be done quickly and easily in the VoxHub web interface. This provides a flexible way to create more custom dialplans.
For example, you can choose to play a WAV file to the caller. Then ring three phones. Play another WAV file and then go to an IVR or call queue.
IVR Call Menus
IVR menus offer the caller options such as 'Press one for sales'. IVR menus can be created using the VoxHub web interface.
Several different actions can occur as a result of the caller pressing a digit on their phone. These include
Forward to Extension
Forward to External Number
Go to call queue
Go to another IVR
Text to speech
Go to Voicemail
Multiple levels of IVR is possible.
Hunt Groups and Follow Me
Hunt groups provides a way for more than one phone to ring at once when either an internal or external number is called.
VoxHub provides a simple way to set this up using the web interface.
It is possible to call one set of phones for 10 seconds, another set for 20 seconds etc.
VoxHub can call VoIP phones and existing landlines at once too!
Call Queues
VoxHub provides a way to put incoming callers into a queue until someone is available to take the call.
This is ideal for customer support, sales or other high volume lines.
call queues can be set-up with the VoxHub web interface.
Conferencing
Conferencing rooms can be supplied for multiple callers to chat to each other at the same time.
Conferencing numbers can be supplied for callers to dial into and join with or without a pin.
Conferencing can be accessed using a public number or with an internal number.
Time Of Day Routing
Calls can be routed dependant on the time of day.
This is useful for setting up opening hours for main lines.
Calls received outside of the given times can be forwarded to another extension that can then be programmed to go to voicemail or route the call to alternative locations.
Announcements
WAV files can be uploaded to VoxHub via the Web interface and then used in the dialplans.
It is possible to use these files for dedicated announcement lines or simply for use in the programmable dialplans.
Line Switching
Individual users can be given permission to switch lines between their phones.
Users can easily point their personal extension and DDI from their office phone to a home phone and visa versa.
Users can several phones, including one or more VoIP phones, landlines and mobiles that they can switch to with their personal web interface.
Multi-line Phones
VoxHub supports multi-line phones.
These phones are great for Receptionists or for individuals that want to be able to easily distinguish incoming calls.
Great for having a personal line, sales line and a support line all on one phone.
Calls placed using different lines will have a different call appearance and caller ID.
Cisco Polycom Phones
VoxHub supports these multi-line phone, with automatic configuration, message waiting indicators, directories and XML services.
Directories and XML services can be created to order.
Phone Provisioning
VoxHub provides automatic configuration for Cisco and Polycom phones.
Configuration is generated automatically and can be pushed to the VoxHub hosted configuration server or to a server of the customers choice.
SIP Compatible
VoxHub support SIP compatible devices that can be connected using accounts created in the VoxHub web interface.
Most single line SIP devices should function although VoxHub does not provide support for connecting devices that are not on the supported list.
Support for new devices will be added based on demand or by paying a fee for us to cover the development and testing.
Fax to Email
Inbound numbers can made into FAX to email numbers and controlled through the VoxHub web interface.
Voicemail to Email
All voicemail can be delivered via email if required.
Each mailbox can be set up independently for this option.
